Complaints

How to make a complaint:

We pride ourselves in delivering a high level of customer service to all our clients. If however you are not happy with the service you received from us, please let us know so that we can learn and improve our services to you.

Please contact the business manager in one of the following methods.

Tel: 0203 051 2280

Fax: 0333 344 1050

Email: complaints@easyclaim.net

By Post: Easy Claim Limited, Olympic House, 28-42 Clements Road, Ilford, IG1 1BA

Complaints Procedure:

We have in place the following procedure when dealing with complaints:

  1. We receive your complaint by phone, letter, email or fax.
  2. We will acknowledge your complaint in writing in five working days.
  3. We will send our final response in no longer than eight weeks from its receipt.
  4. If you are not satisfied with our response, you may refer your complaint to Finanacial Ombudsman.

The Financial Ombudsman Service

Exchange Tower, Exchange Harbour, London, E14 9SR

Tel: 0800 376 0150

Web: www.financial-ombudsman.org.uk