Complaints

How to make a complaint:

We pride ourselves on delivering high customer service to all our clients. If you are not happy with the service you received from us, please let us know so that we can learn and improve our services to you.

Please get in touch with the business manager in one of the following methods.

Tel: 0203 051 2280

Email: complaints@easyclaim.net

By Post: Easy Claim Limited, 4 Cam Road, London, E15 2SN

Complaints Procedure:

We have in place the following procedure when dealing with complaints:

  1. We receive your complaint by phone, letter, email or fax.
  2. We will acknowledge your complaint in writing in five working days.
  3. We will send our final response no longer than eight weeks from its receipt.
  4. If dissatisfied with our response, you may refer your complaint to Financial Ombudsman.

The Financial Ombudsman Service

Exchange Tower, Exchange Harbour, London, E14 9SR

Tel: 0800 376 0150

Web: www.financial-ombudsman.org.uk

Easy Claim Limited is a claims management company and acts as a lead generator. We may receive payments for our professional services from our panel solicitor firms and other service providers. These costs are not passed on to the customer. Typically, customers pay up to 25% of the amount recovered on a successful claim of £5000 general damages. Customer fees may be higher for an adult car accident claim valued at less than £5000 general damages. Termination fees may apply if you terminate the agreement with the panel solicitors firm other than during the cancellation period. You do not have to use a claim company for your claim. It is possible for customers to present the claim themselves for free, either against the person or to the relevant statutory ombudsman or compensation scheme.Copyright 2023 © Easy Claim Limited. All rights reserved.