Complaints

How to make a complaint:

We pride ourselves in delivering a high level of customer service to all our clients. If however, you are not happy with the service you received from us, please let us know so that we can learn and improve our services to you.

Please contact the business manager in one of the following methods.

Tel: 0203 051 2280

Email: complaints@easyclaim.net

By Post: Easy Claim Limited, 4 Cam Road, London, E15 2SN

Complaints Procedure:

We have in place the following procedure when dealing with complaints:

  1. We receive your complaint by phone, letter, email or fax.
  2. We will acknowledge your complaint in writing in five working days.
  3. We will send our final response in no longer than eight weeks from its receipt.
  4. If you are not satisfied with our response, you may refer your complaint to Financial Ombudsman.

The Financial Ombudsman Service

Exchange Tower, Exchange Harbour, London, E14 9SR

Tel: 0800 376 0150

Web: www.financial-ombudsman.org.uk

Easy Claim Limited is a claims management company and act as a lead generator. We may receive payments for our professional services from our panel solicitor firms and other service providers. These costs are not passed on to our customers. Typically, customers pay up to 25% of the amount recovered on a successful claim of £5000 general damages. Customer fees may be higher on claim below £5000 general damages. Termination fees may apply in the event that you terminate the agreement, other than during the cancellation period, lack of cooperation or deliberately misleading. You may be offered an after the event (ATE) insurance to protect you against the third party legal cost. Copyright 2019 © Easy Claim Limited. All rights reserved.