Contact Us
How to make a complaint:
If you wish to raise a concern, please get in touch with our Business Manager using one of the following methods:
By post: Send your letter to the address listed above
By fax: 0333 344 1050
By email: co********@*******im.net
Our Complaints Procedure
We follow a clear and structured process to handle complaints:
✔ We will acknowledge your complaint in writing within five working days
✔ A full investigation will be carried out
✔ You will receive a final written response within eight weeks of us receiving your complaint
✔ If you are not satisfied with our response, you may escalate your complaint to the Financial Ombudsman Service
The details of the Financial Ombudsman are as follows:
The Financial Ombudsman Service
Exchange Tower, Exchange Harbour, London, E14 9SR
Tel: 0800 376 0150
Web: www.financial-ombudsman.org.uk
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We specialise in no-win, no-fee agreements across a wide range of personal injury and medical negligence claims.
0333 600 9250
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Friday: 9:00 AM – 5:00 PM