inside-bg

Complaints

How to make a complaint:

We pride ourselves in delivering a high level of customer service to all our clients. If however you are not happy with the service you received from us, please let us know so that we can learn and improve our services to you.

Please write to the business manager at the following address:

Easy Claim Limited
Burford Business Centre,
11 Burford Road, Stratford,
London, E15 2ST

Alternatively, please fax your letter to 0333 344 1050 or email to complaints@easyclaim.net

Complaints Procedure:
We have in place the following procedure when dealing with complaints:

  1. We receive your complaint by letter, email or fax.
  2. We will acknowledge your complaint in writing in five working days.
  3. We will send our final response in no longer than eight weeks from its receipt.
  4. If you are not satisfied with our response, you may refer your complaint to Legal Ombudsman.

Legal Ombudsman

PO Box 6804, Wolverhampton, WV1 9WG
Tel: 0300 555 0333
Email: cmc@legalombudsman.org.uk
Web: http://www.legalombudsman.org.uk